Return & Cancellation Policy
- If you are not completely satisfied with your purchase, we can work together to resolve the issue.
- Some of our products can be offered with free delivery, but please be aware that if you return one of these products then :
- If you send by your courier : the delivery charge of one side will be deducted from your refund.
- If we arrange pickup : our actual costs (both outbound and inbound) will be deducted from your refund.
- We do not accept the return for custom/made to order products.
- If the return is initiated, the customer has to bear the freight/courier charge to return the product to our warehouse.
You can find our address here.
- If the product is not defective and you are willing to return then you may have to pay 15% of the product price for restocking which we will deduce at the time of initiating the refund after the inspection of the product.
- The refund will credit/reflect into your account within 5-7 business days after the refund is initiated.
- Inspect product upon delivery for visible & concealed damages. Failure to do so could result in your claim being denied.
- If you received a damaged product which was not visible at the time of delivery then please contact us within 3 business days from the day of delivery with picture(s) clear depicting the damage.
- If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Mahfooz Exports, please contact us with the following information :
- Brief description of the product.
- Picture(s) clearly depicting the product.
- Failure to do so will result in a denied of your claim or credit.
- Cancellation is possible only before we dispatch the product from our warehouse.
- Once the order has been dispatched/shipped from our warehouse, it cannot be canceled. Please refer to our return policy for additional details.
- Cancelation is confirmed only when we notify you that the order has been canceled via email.
- Cancellations are not permitted for custom/made to order products once the order is acknowledged.