FAQ (Frequently Asked Questions)

OUR PRODUCT KNOWLEDGE

Hand-Tufted carpet is a tufting rug. To produce a hand-tufted rug, Canvas is stretched on a frame then, Stenciled design on it after it used a tufting gun to tuft yarn through the canvas. This tuft leaves a yarn loop at the back and the front for each shot. After completing the tuft remove the Canvas from the frame. Then, It goes for inspection for quality & design checks. After completing this it’s hand over for finishing. For finishing a hand-tufted carpet, a coating of latex is applied at the back to secure the carpet against any wear & tear. Shearing is a process where all the loose ends & projecting ends are sealed or tied to secure the carpet. Handtufted rugs are made in different materials like Bamboo silk, Viscose, Wool, etc. Also, Geometrical, Stripes, Floral, Modern, Persian & Plain design carpets are made on it. Normally a modern rug size 140×200 cm gets off from the loom in 1-2 days by single weavers.

Hand-Tufted carpet is a tufting rug. To produce a hand-tufted rug, Canvas is stretched on a frame then, Stenciled design on it after it used a tufting gun to tuft yarn through the canvas. This tuft leaves a yarn loop at the back and the front for each shot. After completing the tuft remove the Canvas from the frame. Then, It goes for inspection for quality & design checks. After completing this it’s hand over for finishing. For finishing a hand-tufted carpet, a coating of latex is applied at the back to secure the carpet against any wear & tear. Shearing is a process where all the loose ends & projecting ends are sealed or tied to secure the carpet. Handtufted rugs are made in different materials like Bamboo silk, Viscose, Wool, etc. Also, Geometrical, Stripes, Floral, Modern, Persian & Plain design carpets are made on it. Normally a modern rug size 140×200 cm gets off from the loom in 1-2 days by single weavers.

Handloom / Loomknotted Rugs are made by handloom machine that is operated by skilled human hands without using any source of energy like Electricity. It is a simple machine used for weaving. In a wooden or iron vertical-shaft looms, the heddles are fixed in place in the shaft. The warp threads pass alternately through a heddle and through a space between the heddles (the shed), so that raising the shaft raises half the threads, and lowering the shaft lowers the same threads — the threads passing through the spaces between the heddles remain in a place. This quality rugs are made in different materials like Bamboo silk, Viscose, Wool etc. Check Box, stripes & Plain carpet and durries are made on it. Rug size 140×200 cm get off from loom in 1 days by 3 weavers. This rug made in different qualities:- Double back quality: – This quality rug doesn’t need synthetic latex or recycled cotton backing. It is washable. ( use professional rug cleaner) Single back quality: – This quality rug need synthetic latex or recycled cotton on its back side. It is not washable, only dry clean.( use professional rug cleaner) Woven treasure quality: This quality rug is weaving flat in plain, stripe & check patterns only. It’s washable.( use professional rug cleaner)

Kelim durry is a flat woven traditional/modern rug. It is made manually by skilled artisans on a traditional horizontal loom or vertical loom. It is produce tightly tying weft knots on the warp cotton of the loom. It has a variety of use depending on size, pattern and material. It is easily portable being light weight and foldable. It comes in variety of color combinations and patterns catering to the needs of any taste or occasion. It has a low maintenance cost and can be used many years. This quality rug is made in different materials like Wool, Viscose, Jute etc. Geometrical, Stripes, Floral, Modern & Plain design dhurries are made on it. Normally a modern rug size(140x200cm) gets off from loom in 1-2 days by 2 weavers once it gets on the loom.

Hand-Knotted carpets is a traditional or antique pile carpet. It is one of the most oldest form and intricate weaving technique carried out by very skilled artisans or the expert & professionals weavers. It is weaving in vertical loom. The vertical loom has two fixed parallel wooden or Iron uprights, into which crossbeams are slotted. This is fairly large in size and several weavers can work side by side. After the loom is set up, the warp threads are tied on the Vertical loom, and these are mostly of cotton. The Weaver secures the warps by arranging horizontal rows called as weft. The weft is of Cotton or wool or silk. The warp threads that eventually become the fringe of the rug. The weft runs horizontally and intertwines with the warp to create the base of rugs. The weft also creates the edges of the rug which hold the rug together. Once the carpet has been completed, the finished carpet is taken off the loom and the designs & patterns are trimmed by scissors, and then the pattern begins to emerge as the pile becomes shorter and more even. After this it sent for washing, where it is soaked in water. The water, along with any surplus dye and dirt, is then squeezed out several times using special wooden scrapers. Once the carpets have been washed, they are dried in the sun for up to 4 or 5 days, to stabilize the colors. During this process the colors fade slightly, giving the carpet its beautiful hue. The dried carpets are given the final touched by re-trimming and stretching wherever necessary. Finally, a thorough checking is done where any small holes that may have during washing or cutting are repaired, and the carpet is now ready for use. This quality rugs are made in different materials like Bamboo silk, Viscose, Wool etc. Each and every knots are individually made. Modern, Geometrical, Persian & Floral designs are made on it. Normally a modern design rug size 140×200 cm get off from loom in 12-15 days by 2 weavers. Knots in 1 sq inch determine the quality of the rug. For exp. 5 Warp x 6 Weft = 30 knots in 5/28 Hand Knotted quality.

PRODUCT

Yes, surely you can customize your own rug in your way using any design, painting, picture/image or anything which have any pattern or design. You can choose your own color using ARS color pom, Pantone shade card, any fabric cutting, or any color reference. Any sizes can be made, you just have to give the measurement of the rug.
We also offer shape options of the rug like circle, oval, rectangle, square, any shape.

Worry not, our product quality will of export quality with premium fabrics.

Normally, we work hard for the accuracy of the sizes but since, it is handmade product so there might be a chance of variation in dimension up to 5%. This is normal and could not be claimed as a defect.

Images shown on the website have most accurate color possible. Product images shown are for the illustration purpose & the colours may slightly vary from the actual product due to difference in monitor & camera effects.

SHIPPING & RETURN

Yes, we ship internationally to the available countries.

India : Free Shipping in India.
International : Shipping charges varies with country. Duties & Taxes are additional and need to be paid to the shipping company at the time of delivery.
India : It will take 6-8 business days through regular transportation.
International : Varies with country.

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

India : All items purchased online are eligible for 15 days hassle free return. In case of non-manufacturing defects, the shipping cost for the return has to borne by the customer. In such cases, we can arrange for the logistics.
International : Return policy is applicable on manufacturing defects only. For more information, kindly get in touch with us at [email protected].
Note: “15 Days Hassle Free Return” is not applicable on custom rug.
India : Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the rug, at [email protected] along with your order ID. After receiving your email we will ensure resolution within 1 working day.

Refund is processed through the same payment method which was used to place the order.

Call us or email us at [email protected] to re-request a copy of the email. We will re-send it to your registered email address.